Search found 7 matches

by michaelc
Wed Feb 12, 2014 10:45 am
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Re: Manual uninstall of FMFireFox 13

Any ideas?
by michaelc
Wed Feb 05, 2014 3:30 pm
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Re: Manual uninstall of FMFireFox 13

Yes, it is signed.

Name: FrontMotion
E-Mail: eric@frontmotion.com
Signing time: Friday, December 27, 2013 7:29:20 AM
by michaelc
Thu Jan 30, 2014 9:50 am
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Re: Manual uninstall of FMFireFox 13

Ok I have the log file but it won't let me attach it to this post. Says the extension log is not allowed. It is a 1,212 KB file.
How should I get it to you?
by michaelc
Mon Jan 27, 2014 9:40 am
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Re: Manual uninstall of FMFireFox 13

I've cleared out the registry of all 'firefox' entries and tried installing version 26 and still get the same message:

"The older version of FrontMotion Firefox Community Edition (en-US) cannot be removed. Contact your technical support group"
by michaelc
Fri Jan 17, 2014 9:08 am
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Re: Manual uninstall of FMFireFox 13

What is the installer looking for when checking if there is an existing version installed or not?

That's what we have to get rid of.
by michaelc
Fri Jan 17, 2014 9:07 am
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Re: Manual uninstall of FMFireFox 13

I tried that and didn't work. Downloaded FMFirefoxCE-13.0-en-US.msi which is the exact version it is complaining about and when I tried to install it, I get the following: "The older version of FrontMotion Firefox Community Edition (en-US) cannot be removed. Contact your technical support group." Th...
by michaelc
Thu Jan 16, 2014 9:53 am
Forum: Feedback and troubleshooting
Topic: Manual uninstall of FMFireFox 13
Replies: 12
Views: 5836

Manual uninstall of FMFireFox 13

Something happened to my FMFirefox 13 install where it doesn't launch anymore. When I try to install FMFirefoxCE 26, it keeps looking for the version 13 install and says "The older version of FrontMotion Firefox Community Edition (en-US) cannot be removed. Contact your technical support group." How ...