Document problems with SharePoint

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andrewking
Posts: 2
Joined: Wed Jun 09, 2010 3:00 pm

Document problems with SharePoint

Post by andrewking » Tue May 31, 2011 3:08 pm

We recently started having a problem opening documents from our SharePoint server. When the document is checked out and opened in Word, it always says there is a newer version on the server, even though we just opened it from the server. After a lot of troubleshooting, we've discovered the problem doesn't happen until the Mozilla Firefox 3.6.17.1 package is installed. We have no problems opening the documents until that package is installed.

The strange thing is that we are doing all of this in IE, but somehow 3.6.17.1 is still causing the problem. Any idea what changed in 3.6.17.1 that might cause this? If we install Firefox from mozilla.org, we don't have any problems, but once 3.6.17.1 is installed no amount of upgrading or uninstalling fixes the problem. Your help is greatly appreciated!

Thanks,
Andrew

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