Manual uninstall of FMFireFox 13

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michaelc
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Manual uninstall of FMFireFox 13

Post by michaelc » Thu Jan 16, 2014 9:53 am

Something happened to my FMFirefox 13 install where it doesn't launch anymore. When I try to install FMFirefoxCE 26, it keeps looking for the version 13 install and says
"The older version of FrontMotion Firefox Community Edition (en-US) cannot be removed. Contact your technical support group."

How do I manually uninstall the older version?
It doens't show up in Add/Remove Programs

I already deleted the directory it was in (C:\Program Files (x86)\Mozilla Firefox)
And I went through the registry and deleted references to Firefox.

Please help.

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DraconPern
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Re: Manual uninstall of FMFireFox 13

Post by DraconPern » Thu Jan 16, 2014 11:54 pm

Is this happening on only one computer or a lot of computers?
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Re: Manual uninstall of FMFireFox 13

Post by DraconPern » Fri Jan 17, 2014 5:02 am

One easy fix is to reinstall the old version, then do an upgrade. Be sure to use the same language also.
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michaelc
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Re: Manual uninstall of FMFireFox 13

Post by michaelc » Fri Jan 17, 2014 9:07 am

I tried that and didn't work.
Downloaded FMFirefoxCE-13.0-en-US.msi which is the exact version it is complaining about and when I tried to install it, I get the following:
"The older version of FrontMotion Firefox Community Edition (en-US) cannot be removed. Contact your technical support group."

This is only happening on 1 client computer. Murphy's law however dictates that it has to be the CEO of the company's computer of course...

michaelc
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Re: Manual uninstall of FMFireFox 13

Post by michaelc » Fri Jan 17, 2014 9:08 am

What is the installer looking for when checking if there is an existing version installed or not?

That's what we have to get rid of.

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Re: Manual uninstall of FMFireFox 13

Post by DraconPern » Fri Jan 17, 2014 7:19 pm

Under HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features. Do a find for Firefox and remove the key.
Do the same for
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

That should clear it all out.
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michaelc
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Re: Manual uninstall of FMFireFox 13

Post by michaelc » Mon Jan 27, 2014 9:40 am

I've cleared out the registry of all 'firefox' entries and tried installing version 26 and still get the same message:

"The older version of FrontMotion Firefox Community Edition (en-US) cannot be removed. Contact your technical support group"

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Re: Manual uninstall of FMFireFox 13

Post by DraconPern » Mon Jan 27, 2014 5:03 pm

Please run the msi install with logging turned on and give me a copy so I can see what's failing.
The command line is msiexec /i firefox-version.msi /L*V "C:\log\example.log"
please use your msi version and a better location for the log.
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Re: Manual uninstall of FMFireFox 13

Post by michaelc » Thu Jan 30, 2014 9:50 am

Ok I have the log file but it won't let me attach it to this post. Says the extension log is not allowed. It is a 1,212 KB file.
How should I get it to you?

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Re: Manual uninstall of FMFireFox 13

Post by DraconPern » Fri Jan 31, 2014 3:51 pm

You can zip it and send it to eric@frontmotion.com
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Re: Manual uninstall of FMFireFox 13

Post by DraconPern » Tue Feb 04, 2014 12:40 am

Very strange error. Can you verify that the file you have is signed?
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Re: Manual uninstall of FMFireFox 13

Post by michaelc » Wed Feb 05, 2014 3:30 pm

Yes, it is signed.

Name: FrontMotion
E-Mail: eric@frontmotion.com
Signing time: Friday, December 27, 2013 7:29:20 AM

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Re: Manual uninstall of FMFireFox 13

Post by michaelc » Wed Feb 12, 2014 10:45 am

Any ideas?

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